Date: 8 July 2013
Report on : the necessity of an additional receptionist for overseas tr******el department
Introduction:
This report sets out to assess the necessity to recuit a new receptionist for overseas tr******el department .
Reasons of recruiting:
More and more people are interested in tr******eling abroad and our department, which deals with all overseas tr******el, is getting an increase of about 5% additional enquiries every day. the first point of contact with our company is with our recepitonsits, either by telephone or face-to face, and our present receptionist, though a conscientious worker, simply cannot keep up with the continual increase in enquiries.
Duties:
We bady need an additional receptionist ,to share with the work of the presenting receptionist, dealing with enquires by telephone, fax or email as well as greeting clients who call in person and directing them to the appropriate tr******el advisors in our department. Two receptionist mean that there will be the minimun delay in dealing with customers. We shall also be able to keep our reception desk open throughout the day ,instead of h******ing to close it for lunch as at present. Many customers are free only at lunchtime and our receptionists can h******e staggering lunch break. The cost of employing an additional receptionist will more than covered by the additional business that we wil be able to attract and handle.
Qualities:
The additional receptionist should be fluent in putonghua and English and a good knowledge of Japanese would be an advantage.
The new receptionist should be very well-presented and able to deal with a wide variety of actual and potential customers in a friendly way.
She/he should be able to work well with colleagues and should be fully computer-literate.
Patience, empathy and understanding of individual needs are further essential qualities.
Recommendations:
It is recommended, therefore, an additional recepitonist is badly needed to handle the increase of enquiries and assure us of our expanison plans in overseas markets.
Caroline
Head of overseas tr******el department.